Privacy & Security Policy

At The Spotted Door LLC (“The Spotted Door,” “we,” “us,” or “our” as appropriate), we care about how your personal information is used and shared, and we take your privacy seriously. We have created the following Privacy & Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, how and when we collect it, why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

By visiting or using the www.thespotteddoor.com website and domain name, any other linked pages, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Site”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Site. Please read the following to learn more about our Privacy Policy.

I. What Does This Policy Cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using the Site. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Site. We comply fully with the Children’s Online Privacy Protection Act (COPPA): we do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register with us. If you are under 13, please do not attempt to register with the Site or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 13, please contact us at info@thespotteddoor.com.

II. Information We Collect

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalize and improve our services, allow our users to setup a user account and profile, contact users, fulfill your requests for certain products and services, analyze how users utilize the Site, or as otherwise set forth in this Privacy Policy. The type of information we collect includes (i) your name; (ii) your billing and shipping address; (iii) your email address; (iv) your phone or mobile number; (v) your credit/debit card number; (vi) your purchase or return information; and (vii) information on how you are using the Site. When you visit the Site or participate in interactive features of the Site or mobile applications, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information (this Privacy Policy does not cover cookies delivered to you by any of our advertisers), operating system, date/time stamp and the page(s) you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Site are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your computer’s or device’s acceptance of cookies, but doing so may prevent you from taking advantage of our Site’s best features. We also collect information when (i) you create an account with us; (ii) you purchase, order, return, exchange or request information about our company, our products or services; (iii) you connect with us via social media platforms; (iv) you sign up for our emails, mobile messages, or social media notifications; (v) you contact our customer service team; (vi) you provide us with suggestions, comments, and other feedback; and (vii) you respond to our surveys or enter our contests. Any information you submit to a public forum such as a social network or blog can be read, collected and used by us or other participants: you are solely responsible for the information you voluntarily submit to these public forums.

III. Why We Collect This Information

The Personal Information we collect is used (i) to better customize your experience on the Site; (ii) to send information to customers regarding their orders, to fulfill orders, to process and collect payments, and to contact customers about their orders when necessary; (iii) to offer coupons, deliver promotional materials, send and receive emails and messages; (iv) to perform analysis and research Site development; (v) to monitor and prevent fraudulent activity and otherwise protect our customers and our business; and (vi) to assist law enforcement or respond to subpoenas. When we collect usage information (such as the numbers and frequency of visitors to the Site and to which pages within the Site), we only use such data in aggregate form to assure your anonymity while allowing for us and our partners to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Site to then use that information in a non-personally-identifiable form to show you ads for similar products available.

IV. Protection of Collected Personal Information

Your account is password protected for your privacy & security. If you access your account via Facebook Connect, you may have additional or different sing-on protections through Facebook. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password and other protections appropriately and limiting access to your computer or device by signing off after you have finished accessing your account. Please review and maintain your account and be sure to instantly report any unexpected activity. We suggest resetting your passwords frequently, signing out of your account when you are not using it, and ensuring your anti-virus and security software is up to date.

We maintain safeguards to protect and secure your Personal Information, including a Secure Sockets Layer (SSL) encryption that allows only The Spotted Door to access your Personal Information, as well as verified merchant fraud protection, payment tokenization, and a safe and secure PCI-DSS compliant payment gateway. We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. The Site may also contain at times links to other sites: we are not responsible for the privacy policies and/or practices on other sites. When following a link to another site, you should read the site’s privacy policy.

V. Sharing Personal Information

We neither sell nor rent your Personal Information to third parties. We will only share information with third parties under the limited circumstances outlined below:

  • With Your Consent: We may share your Personal Information if you request or direct us to.
  • Business Transfers: If we choose to buy or sell assets, customer information in these types of transactions (which may include your Personal Information) is typically one of the business assets that are transferred. We may also retain a copy of that Personal Information. If we or substantially all of our assets are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.
  • Legal Requirements: We may release Personal Information when we believe in good faith that release is necessary to comply with laws; to enforce or apply our Terms of Use and/or other agreements; to protect the rights, property, or safety of The Spotted Door, our employees, our users or others. We may exchange information with other companies and organizations (including government authorities) for fraud protection and credit risk reduction.
  • Agents & Service Providers: We may share your Personal Information with other people and companies that provide support products or services to you. In order to provide these products or services and perform their functions, we may need to share Personal Information with them. These agents and service providers do not have any right or authorization to use the Personal Information we share with them for any other purpose whatsoever.
VI. Access to Personal Information

Through your account you may access, and in some cases, edit or delete the information you have provided to us, including your name, password, email address, shipping and billing information, and other user profile information.

VII. What Choices Do You Have

You can always elect not to disclose information to us. You may unsubscribe from promotional emails via the unsubscribe link included in each email. You may opt-out of mobile messaging or coupon distribution. You may adjust your browser to notify you of cookies or to not receive cookies at any time (though this may make your experience with the Site less personalized). You may also contact us directly via email to not receive promotional communications from us: please contact info@thespotteddoor.com.

VIII. Privacy Policy Scope & Changes

This Privacy Policy only covers the Site and not the links from or to other sites. This policy applies to all current and former customers and their Private Information collected by or provide to The Spotted Door. We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you either via directly emailing you or by posting an announcement on our Site. You are bound by any changes to the Privacy Policy when you use the Site after such changes have been posted.

IX. Disclaimer of Warranty / Limitation on Liability

The Spotted Door intends for the information and data contained in the Site or provided via other channels, including but not limited to phone, email, and social media, to be accurate and reliable; however, since the information and data have been compiled from a variety of sources, it is provide ‘AS IS’ and ‘AS AVAILABLE.’ You expressly agree that your use of the Site and any information contained there is at your sole risk. The Spotted Door expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by the site, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.

In no event shall The Spotted Door or its officers, managers, members, employees, agents, successors, subsidiaries, distributors, vendors, affiliates or third parties providing information on this site or via other channels, including but not limited to phone, email, and social media, be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained therein, including user content, whether bases upon warranty, contract, tort, or otherwise, even if The Spotted Door has been advised of or should have known of the possibility of such damages or losses.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

X. Indemnity

You agree to indemnify and hold The Spotted Door and its agents, licensors, vendors, and partners harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, including any User Content you submit, post to or transmit through the Site, your violation of the Terms of Use, or your violation of any rights of another user.

XI. Limited Time to Bring Your Claim

You and The Spotted Door agree that any cause of action arising out of or related to the Site or any information contained therein must be commenced within one (1) year after the cause of action arose or be permanently barred.

XII. Termination

You agree that The Spotted Door, in its sole discretion, may terminate your use of the Site and remove and discard your User Content if The Spotted Door believes that you have violated or acted inconsistently with the Terms of Use or for any other reason. We may also in our sole discretion and at any time discontinue providing the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that The Spotted Door may bar any further access to the Site. Further, you agree that The Spotted Door shall not be liable to you or any other third party for any termination of access to the Site.

XIII. Violations

Any violations of the Privacy Policy or Terms of Use should be reported to info@thespotteddoor.com.

XIV. Questions or Concerns

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@thespotteddoor.com. We will make every effort to resolve your concerns.

This policy was last updated on June 8, 2015.